Content Marketing and the Awkward Business of Proving It Works

Posted by Sean on March 11, 2013

The hardest conversation in content marketing is the one where someone asks what the last six months of it actually did. It is a fair question, and the true answer is often “not much yet, but keep going”, which is a difficult thing to say to whoever signs off the budget.

I have come to accept that content is a slow instrument. The pieces you publish in January are frequently doing their best work by the following winter, and the ones you were proudest of at the time are not always the ones that go on to pull in traffic and links a year later. That lag is the whole problem. Paid search shows you a result the same afternoon. Content makes you wait, and the waiting is exactly when people lose their nerve and cut it.

So the thing people call a measurement problem is usually a patience problem, and better analytics won’t shorten the wait.

A few things help. The first is to stop judging any single article on its first month. Traffic to a genuinely useful evergreen piece tends to build; it ranks slowly, picks up the odd link, and compounds. Look at a cohort of posts over a longer window rather than agonising over last week’s numbers.

The second is to track the things that lead to the outcome, not only the outcome itself. Assisted conversions in Google Analytics are your friend here. A piece of content rarely closes the sale on the visit; more often it introduces someone who comes back weeks later through a branded search or a direct visit and buys then. If you only ever look at last-click, content will always look poorer than it is, because the channels nearer the sale steal the credit.

To put rough shape on it, and I want to stress these are illustrative rather than anything I am claiming, imagine a decent programme where maybe a fifth of the pieces do most of the heavy lifting, another chunk support search visibility without ever being stars, and a tail of them essentially do nothing. That distribution is normal. The mistake is expecting every article to earn its keep on its own.

The other awkward point is that some of the value never shows up in a report at all. The trust a good resource builds, the fact that a prospect had already read three of your articles before they got in touch, the way decent content makes every other channel work a little harder. You feel it more than you can chart it, which is uncomfortable for anyone who likes clean attribution.

My practical advice is to set expectations at the start for a year, not a quarter, and to keep a simple record of what you published and when, so that in twelve months you can actually look back and see the curve rather than argue from memory.